Frequently Asked Questions
Everything you need to know about shopping at the WH Employee Webstore.
How do I determine the correct size for my apparel?
We provide a comprehensive size guide on each product page. Since fit can vary between contemporary and classic styles, we recommend measuring a similar garment you own and comparing it to our specifications.
What is the standard shipping timeframe for employee orders?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location. You will receive a tracking number via email once your package departs our warehouse.
Can I return or exchange items purchased through the webstore?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please use the 'Returns Portal' linked in your order confirmation.
Are these products the same quality as our retail collections?
Absolutely. The WH Employee Webstore features the same premium fabrics and construction standards as our main retail line. Some items may be exclusive 'Employee Only' designs, but the quality remains consistent.
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express. Depending on your department's policy, you may also have the option to use 'Payroll Deduction' at checkout.
How should I care for my garments to ensure longevity?
To maintain the integrity of the fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Specific care instructions are also printed on the internal label of every garment.